Incivility -- The newbie: mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Competition and credit -- Nurse managers as the problem -- Men in white -- Better than you -- Generations at work -- Competent and caring leaders? -- Social media, electronic communication, and professionalism -- Politics and CYA -- Patients as victims -- On the battlefield: nurses under attack -- Toxic culture/environment -- Conclusion -- Is your management style causing conflict? -- Conflict case scenario -- Organizational cynicism self-assessment -- When it's time to seek outside counsel -- Compassion fatigue.
